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Should the Law Department Be Audited?
Author:
Richard Stock - Lexpert (September 2007 at page 141)
Few general counsel would invite an audit of the law department. Status reports on claims and litigation are presented to management and board committees on a regular basis.
But a “comprehensive” audit has an altogether different set of objectives designed to assure management that it is getting value for money from its legal function. Whether conducted as a simulation by the law department as part of an organizational review, by the corporation’s internal audit department, or by an independent third party, there exist standards and a methodology to conduct such a review. Legal leadership should know about both.
Objectives and Scope
An organizational review of the legal function, especially one conducted by parties respecting internal auditing guidelines, is designed to provide a reasonable assurance of the adequacy, effectiveness and efficiency of the management structure, processes and controls of the law department. An audit should examine the extent to which the legal function is meeting the needs of its internal users. It should also comment on the relationship between expertise and efficiency.
The Institute of Internal Auditors ("IIA") produced a Development and Practice Aid in 2002, entitled “Auditing the Legal Process: Improving the Efficiency and Effectiveness of Legal Counsel” as part of its professional practices framework. No doubt internal auditors face all shades of resistance when plying their craft and making developmental recommendations to law departments and to other parts of the company engaged in non-financial endeavors. The IIA produced useful guidance (Practice Advisory 2410-1 January 2001) on how best to manage communications before, during and after an internal audit. General counsel would do well to review these professional practices.
Elements of the Organizational Review / Audit
The review may only be conducted every five years or so, or when the corporation has undergone a significant re-organization and/ or change of corporate priorities. IIA and COSO ERM principles produce audit criteria for seven (7) areas:
1. Strategic Positioning
2. Structure
- documented roles and responsibilities within legal
- appropriate resources to undertake roles
- measures employed efficiently
- legal team maintains skills and training
3. Management Framework
4. Workflow Management
5. Information Systems
- technology is used to maximum advantage
6. External Counsel
7. Client Satisfaction
- user feedback is obtained and acted on
Finding What is Relevant
Observations emerge by comparing what should be with what is. When current conditions fall short of standards, measures and best practices, then a cause must be identified and a course of action planned.
The course of action can range broadly: setting new, measurable objectives for lawyers and staff; changing workload and workflow protocols internally and for external counsel; forecasting the demand for legal services across several years; managing the development of competencies in the legal team; recruitment and retention programs; initiatives to control legal spend; and conducting user satisfaction surveys.
Auditing for effectiveness includes the effectiveness of legal leadership. Acting on opportunities for improvement identified during an internal audit organizational review is the second half of meeting the challenge.
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