Knowledge
Management
Knowledge management,
or KM as it is sometimes called, is about building a more effective and
professional environment. It requires that professionals work to share
their knowledge to achieve the business strategy of the firm. Our service
offerings support you through each phase of the knowledge management
program, including
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assessing
current knowledge-sharing initiatives
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developing
a goal-oriented knowledge strategy
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empowering
teams by sharing knowledge
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developing/
conducting awareness and communication programs
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implementing
new knowledge sharing initiatives
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For further information
on executing knowledge management strategies, contact Richard Stock at rstock@catalystlegal.com
(416) 367-4447, extension 1.
Articles on Knowledge
Management
"Top
Performance and Knowledge Workers"
Lexpert, June
2006
Clients want to measure
the effectiveness of legal services by introducing "metrics".
They want an answer in terms the company can understand. The article
applies Thomas Davenport's 6 dimensions of knowledge workers as a guide for
setting goals and getting results from legal counsel. Knowledge workers
crave autonomy, it is usually difficult to specify detailed steps and the
flow of knowledge compared to other types of work, and serving commitment
to anything depends on "fair processes" to get there.
Nevertheless, it is possible to carefully assess workflow and workloads of
law departments and their law firms to eliminate work and advisory
functions that are operational support but of little strategic value.
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